Keller Williams Ranks Highest in Customer Satisfaction among Home Buyers for a Third Consecutive Year

J.D. Power and Associates just released their 2010 Home Buyer/Seller Study(SM). According to their report, satisfaction with real estate companies among home buyers has improved from 2009.

The study, now in its third year, measures customer satisfaction of home buyers and sellers with the largest national real estate companies. Overall satisfaction is determined by examining three factors for the home-buying experience: agent/salesperson; office; and variety of additional services.

Overall satisfaction among home buyers averages 803 on a 1,000-point scale in 2010—increasing by 12 points from 2009. This improvement is primarily driven by increased satisfaction with agents and salespersons.

“Among both home buyers and home sellers, the importance of agents and salespersons has increased substantially in 2010, compared with 2009,” said Jim Howland, senior director of the real estate and construction practice at J.D. Power and Associates.

In the home-buyer segment, Keller Williams ranks highest for a third consecutive year, with a score of 817 on a 1,000-point scale. Keller Williams performs particularly well in the agent and office factors. Following in the rankings are Prudential (811) and Coldwell Banker (805).

J.D. Power and Associates mentioned that  in addition to a buying or selling agent, consider the additional services you may require. Buying and selling a home is a complex undertaking with many “moving parts” to consider. In addition to the real estate agent you work with, you may also need to work with a loan officer, a financial institution, title/escrow company, inspectors, appraisers, home warranty agents, movers, storage services, contractors, etc. One of the advantages of using a full-service real estate company is that they can assist with finding and coordinating some of these necessary additional services.

The 2010 Home Buyer/Seller Study includes more than 3,000 evaluations from 2,817 respondents who bought or sold a home between March 2009 and April 2010. The study was fielded between April and May 2010.

We at Keller Williams are obviously excited about this award because it supports our efforts to be leaders in the real estate industry by providing unparalleled customer service and local market expertise. Please contact us if we can be of assistance with your Smyrna Vinings real estate needs.

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The Smyrna Business Association is excited to announce Alive After Five’s Summer Migration. This will be held at the Stoney River at Cumberland Mall.

This networking event will be held on Thursday, July 29th, 2010 from 5:30-7:30 pm.

Admission is free. Enjoy an evening of networking with industry professionals in a comfortable, upscale and entertaining atmosphere.

Don’t miss out on this fun event!

Location:

Stoney River at Cumberland Mall, 1640 Cumberland Mall, Atlanta GA 30339.

Be sure to bring plenty of business cards.

Don’t miss it!

[where: 30339]

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Former Atlanta Falcon, Michael Reid, will speak at the Vinings Business Association (VBA) luncheon August 3rd, at Social Vinings restaurant, 3621 Vinings Slope Dr, Atlanta, GA 30339. The meeting is from 11:30 am – 1:00 pm and guests are welcome.

Michael Reid, a Georgia native, who played linebacker for the Falcons his entire six-year NFL career from 1987-1992, is a Shaolin Martial Arts Master, successful business person, founder of MasterReid.com and he is a motivational speaker and certified Personal Life Coach.

Lunch is only $15 for members; Non-Members $20.

About the VBA

The Vinings Business Association (VBA), a non-profit corporation, consists of business owners, executives, employees, residents and interested citizens that are committed to enhancing the economic, business and residential vibrancy of Vinings and to promote the physical and financial health of the community through networking, social, cultural and educational activities. Regular events of the VBA include a 1st Tuesday monthly luncheon, a 3rd Tuesday after hours and a 3rd Tuesday VBA Executive Club.

The VBA maintains several committees that allow members the opportunity to participate in community, communication, program, membership and “VBA Business of the Year” activities. Also, the VBA has introduced 4 new Councils: Hospitality, Business Services, Retail, and Education/History to allow members and concerned citizens to participate in Vinings activities. To volunteer, visit the website for further information. Sponsorship opportunities for the various events are available. Basic annual membership begins at $95 and other membership and sponsorship levels are available through the website. For more information, contact glenn@viningsbusiness.com.

If attending lunch, please register in advance at least 48 hours in advance.

[where: 30339]

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2010 Best of Smyrna Vinings Contest

The 2010 Best of Smyrna Vinings contest has been a big hit and we’ve had thousands of votes in the first month. Voting continues through August 31st, so if you haven’t placed your vote you still have time. This is a great way to support your favorite local restaurants and businesses.

Some of the most popular and heated battles include the following categories:

• Pizzeria
  
• Tavern and Sports Bar
• Spa
• Pet Sitting
• Mexican Restaurant
  
• Japanese and Sushi Restaurant
  
• Italian Restaurant
  
• Gift Shop
• Breakfast & Brunch
• Bakery
• American Cuisine

As a little reward, we’ve decided to give away a couple gift cards to The Real Chow Baby. So for everyone that voted in the first month, we’ve put your name in a hat and drew two lucky winners. (Actually, we used a random number generator in Excel, but that doesn’t sound as fun or suspenseful, does it?)

Drumroll, please….

The winners are Christina Adams and Michele Ralston. Congratulations!!!

Remember to vote.

[where: 30080]

[where: 30339]

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Georgia Insurance Commissioner, John Oxendine, will speak at the Vinings Business Association (VBA) luncheon July 6th, at Social Vinings restaurant, 3621 Vinings Slope Dr, Atlanta, GA 30339. The meeting is from 11:30 am – 1:00 pm and guests are welcome. 

Lunch is only $15 for members; Non-Members $20.

The Vinings Business Association (VBA), a non-profit corporation, consists of business owners, executives, employees, residents and interested citizens that are committed to enhancing the economic, business and residential vibrancy of Vinings and to promote the physical and financial health of the community through networking, social, cultural and educational activities.

If attending lunch, please register in advance.

[where: 30339]

Possibly Related Posts:

• 2010 Smyrna Beer Fest
• 2010 Vinings Tour of Homes Preview Party
• 2010 Vinings Tour of Homes
• Wednesday Night Global Wine Stroll
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